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General sales terms and conditions

The quotation and sale of products through the website www.piublue.it are governed by these General Sales Terms and Conditions. Before placing your purchase order, you must carefully read these general sales terms and conditions. Placing your purchase order implies the full knowledge and express acceptance of the aforementioned general sales terms and conditions and the content of the Order Form. Once you have completed the online purchase procedure, you must print and keep these general sales terms and conditions and the relevant order form, already perused and accepted.

1. Subject

1.1 The purpose of these General Sales Terms and Conditions is to sell products online through an electronic commerce service on the website www.piublue.it. In view of the large number of products made available, the main characteristics and prices of the products (including any additional costs) are clearly indicated directly on the website. 

1.2 Products sold on the website can be purchased and delivered only in the countries indicated on the Order Form. Any orders for shipping to be carried out outside these countries will be automatically rejected during the order processing procedure.

2. Entities

2.1 The products are sold directly by RESNOVA S.r.l. 
with registered office in Italy, Via Quinzano, 3 – 25020 Flero, BS, VAT N° 02017170172.

For any queries, please contact Resnova at the following addresses:

  • by email at the following address: info@piublue.it
  • by telephone at the following number: +39 030 3539079
  • by mail to the following address: Resnova srl a Socio Unico (sole proprietorship limited liability company) – VAT NUMBER and FISCAL CODE IT 03589640170 – Via Quinzano, 3 – 25020 Flero

2.2 These General Sales Terms and Conditions govern the quotation, placing and acceptance of purchase orders regarding products on www.piublue.it. On the contrary, they do not govern the provision of services or the Sale of products by entities other than the Merchant who are present on www.piublue.it through links, banners or other hyperlinks. Before placing orders and purchasing products and services from entities other than the Merchant, we suggest to verify their sales terms and conditions, because the Merchant shall not be held liable for providing services by third party entities other than the Merchant.

2.3 The products are sold to the Customer identified by the data entered at the time of filling in and sending of the soft copy of the order with simultaneous acceptance of these General Sales Terms and Conditions.

2.4 Quotations regarding products on the www.piublue.it site are meant for customers of adult age. 

If you are under 18 years of age, in order to purchase on the website www.piublue.it you must first have the consent of one of your parents or legal guardian. 

Beware: this always applies not only to our site but to all the sites you visit on the Internet: when browsing the Internet and you see or are asked for information that you don't understand or that is unclear to you, always seek assistance from your parents. 

By placing an order through this website, you declare that you are of adult age (18 years) and have the legal ability to enter into binding contracts.

2.5 You are strictly prohibited from entering false and/or invented names and/or fancy names in the online order procedure and in further communications. The Merchant reserves the right to prosecute any violation and abuse in the interests and protection of all consumers.

2.6 By accepting these Sales Terms and Conditions, you also relieve the Merchant from any liability arising from the issuance of incorrect tax documents due to errors relating to the data submitted by you at the time of entry of the order online, you - as a customer - being solely held liable for the correct entry thereof.

3. Sale through electronic commerce service

3.1 An online sale contract is the remote contract for the sale of movable goods (hereinafter Products) entered between - you as the Customer - and Resnova - as the Merchant - within the framework of an electronic commerce service organised by the Merchant who, for this purpose, uses remote communication technology called the Internet.

3.2 In order to conclude the contract for the purchase of one or more products, you must fill out the soft copy of the order form (hereinafter referred to as Order) and submit it to the Merchant through the Internet following the due instructions.

3.3 The Order contains:

  • a reference to these General Sales Terms and Conditions;
  • information and images of each product and the price thereof;
  • the means of payment you can use;
  • the methods of delivery of the purchased Products and the relative shipping and delivery costs;
  • a reference to the conditions required to exercise your right of withdrawal;
  • the purchased products return terms and times.

3.4 Although Resnova constantly takes measures to ensure that the photographs shown on the Website are faithful reproductions of the original products, including the use of any possible technological solution to minimise inaccuracies, there are chances that the same vary due to the technical features and colour resolution of your computer. Therefore, the Merchant shall not be held liable for the any inadequacy of the graphic representations of products shown on the Website if due to the aforementioned technical reasons, given that these representations are merely for illustrative purposes.

3.5 Before concluding the contract, you will be asked to confirm that you have read the General Sales Terms and Conditions, including the right of withdrawal and the processing personal data.

3.6 The contract shall be deemed concluded when the Merchant receives your Order Form via the Internet, after verification of the correctness of the data relating to your order.

3.7 The language available to conclude the contract with the Merchant is Italian and it will be governed by the laws of Italy.

3.8 Once the contract has been concluded, the Merchant will take charge of your Order for the execution thereof.

4. Execution of the order

4.1 By submitting the order through the Internet, you unconditionally accept and undertake to comply with these General Sales Terms and Conditions in your dealings with the Merchant.

4.2 Upon concluding the contract, the Merchant will send you - by email - an Order Confirmation, containing a summary of the information already contained in the Order outlined in paragraphs 3.3, 3.4 and 3.5.

4.3 This without prejudice to the Merchant's right to seek - by email or through the phone number indicated by you - further information with reference to the Order sent by you via the Internet, before sending the Order Confirmation.

4.4 the Merchant may not issue any purchase orders which do not provide sufficient solvency guarantees or which are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will notify you - by email - that the contract is not concluded and that the Merchant has not completed your Order specifying the reasons. In this case, the amount previously committed on your means of payment will be released.

4.5 If the Products, featured on the website, are no longer available or on sale subsequently to sending the Order, the Merchant shall promptly - and in any case within thirty (30) working days from the day subsequent to the one on which you transmitted your order to the Merchant - of the potential unavailability of the Products ordered. In this case, the amount previously committed on your means of payment will be released.

4.6 The Merchant undertakes to deliver the products ordered to the Customer within 30 days from the date of conclusion of the contract.

4.7 Any sales operation carried out by the Merchant through the online sales service may relate to one or more products, with no limitation to amounts for each item.

4.8 Resnova reserves the right to reject orders coming from a customer with whom a legal dispute relating to a previous order is pending. This also applies to all cases where Resnova considers the Customer to be ineligible, including, but not limited to, any previous breach of contract conditions for online purchase on the Website or for any other legitimate reason. especially if the Customer has been involved in any kind of fraudulent activity.

5. Prices

5.1 Unless otherwise stated in writing, all prices of the products as well as shipping and delivery costs indicated on the website and in the Order shall be deemed inclusive of VAT and expressed in Euros. The validity of the prices indicated is always and exclusively the one indicated by the website at the time of submission of the Order via the Internet. Prices for Products as well as shipping and delivery costs may vary without any obligation to notify the Customer. Therefore, make sure you have the final price before submitting your Order.

5.2 All Products are shipped directly from Italy. Unless otherwise specified, the prices of the Products as well as the shipping and delivery costs indicated on the website and in the Order shall not be deemed not inclusive of potential costs related to customs duties and related taxes, which cannot be calculated beforehand, when shipping to countries outside the EU or Countries where import duty is charged under the regulations in force. In this case, the existence of any further costs indicated above will be clearly mentioned when entering and reviewing the Order, without prejudice to the fact that the precise amount of these costs will be disclosed by the Carrier to the Customer at the time of delivery of the products.

5.3 These costs are therefore borne by the Customer and must be paid directly at the time of delivery of the Products, according to the indications specified in the Order Confirmation.

6. Payment methods

As regards payment of Products and the related shipping and delivery costs you can use one of the methods indicated in the order form of the website www.piublue.it and which are summarised below.

6.1 Paypal.

  • 6.1.1 If you have a Paypal account, Resnova offers you the option to make payments directly by using email and related password you used to register at www.paypal.com.
  • 6.1.2 Paypal allows you to pay with your credit card, which can be topped up, or you may Post, without being registered.
  • 6.1.3 Once you have received the package with your order, if for any reason you intend to exercise the right of withdrawal, after paying the Products purchased online, the Merchant will order the bank to credit the amount to be refunded directly to your credit card.

6.2 Bank transfer.

  • 6.4.1 You can pay for your order quickly and securely using your home banking system.

6.3 At no stage in the purchase process will Resnova gain access to your credit card information (for example, your credit card number or expiration date), submitted via a connection protected by an encrypted protocol directly to the website of the entity managing the electronic payment (bank or Paypal). These data will not be archived in any computer system of the Merchant.

6.4 The merchant shall not be held liable in any case whatsoever for any fraudulent and unlawful use of credit and prepaid cards by third parties.

7. Shipping and delivery of products

7.1 Every shipment contains:

  • the product/s ordered;
  • the relevant transportation document/accompanying invoice;
  • any accompanying documentation required depending on the country of shipment
  • any information and marketing material.

7.2 Products purchased through the Merchant’s website may be delivered in various ways.

7.3 Delivery to the Customer’s home

  • 7.3.1 The purchased products will be delivered by the courier chosen by the Merchant to the shipping address indicated by the Customer on the Order with insured shipment. For further information on shipping costs, times methods, and countries served, please see the Shipment section.
  • 7.3.2 Upon receipt of the goods at your home, kindly verify whether the packages are intact at the time of delivery by the courier. In case of defects, ensure the courier takes note and precisely records them and then reject the delivery. Failure to abide with the above shall create grounds for invalidity of your rights in this regard.

7.4 Delivery at a partner point of sale and collection by the customer

  • 7.4.1 Only in cases where this option is specifically provided for, the Merchant may deliver the purchased Products at a point of sale that you can select when placing the order. For further information on shipping costs, times methods, and countries served, please see the Shipment section.
  • 7.4.2 Upon delivery of the purchased products at the point of sale, you will receive an alert message via SMS and/or email and from thenceforth you will have up to 10 working days to collect the products subject of your order according to the methods described in the Order Confirmation.
  • 7.4.3 Failure to collect at the end of this period will result in the cancellation of the order by the Merchant and the refund of the entire amount paid previously. The refund will be made to your credit card or Paypal account depending on the payment system you selected when you purchased online.

8. Right of withdrawal

8.1 Only if the Customer who enters into the contract is a Consumer (this meaning any natural person who acts on the website for purposes unrelated to any entrepreneurial or professional business) will have the right to withdraw from the contract concluded with the Merchant, without any penalty and without specifying the reason, by notifying the Merchant within fourteen (14) days, starting from the day when the Customer or a third party, appointed by the Customer and other than the Carrier, physically takes the good over. The deadline shall be deemed met if the Customer returns the goods before the expiration of the 14-day period. Please bear in mind that, as required by the law in force, the right of withdrawal is ruled out and therefore cannot be exercised should the purchased products have been customised on your explicit request when entering the order.

8.2 In order to exercise the right of withdrawal you have the following options:

  • 8.2.1 If you are a registered user, you must log in to the My Account section of the website after signing in with your username and password. Here in the My Orders section, you will find a list of your orders with a link next to each one of them to activate the return process. By accessing the Online Return Form within the deadline of 14 (fourteen) days of receipt of the Products, you will be able to inform us of your intention to withdraw from the contract, indicating which Products will be returned.
  • 8.2.2 Alternatively to the above, you may also submit any other explicit declaration of your intention to exercise the right of withdrawal.

8.3 When filling out the Online Return Form, you will receive all the necessary information for the return of the Products.

8.4 The right of withdrawal is subject to the following conditions:

  • returned Products must be returned wholly and not partially or just components thereof even in the case of kits;
  • returned Products must not have been used, worn, washed or damaged;
  • returned Products must be returned in their original packaging;
  • returned Products must be sent to the Merchant in one shipment. the Merchant reserves the right not to accept Products under the same order returned and shipped at different times;
  • returned products must be delivered to the courier within fourteen (14) days of receipt of the Products;
  • after purchasing a specific package of products, should the Merchant offer the possibility to purchase them at a lower price than would normally be applied by purchasing them individually (e.g. 5×4, 3×2 etc), the right of withdrawal can also be exercised with the return of only some of the purchased products: in this case the price will be recalculated taking as reference the price normally applied for the purchase of the individual product. In all other cases (e.g. combined sales, reward operations etc.) the right of withdrawal can only be exercised with the return of all the Products covered by the purchase, therefore excluding any partial exclusion.

8.5 If you exercise your right of withdrawal in accordance with the above conditions (paragraph 8.4), the Merchant must refund the amounts paid by the Customer within 30 days from the day when the Merchant was notified of your decision to exercise the right of withdrawal, provided that the Merchant has already received the returned goods or that you provide the Merchant with proof that the goods have already been shipped. The Merchant will repay using the same means of payment you used for your initial transaction, unless you explicitly request the Merchant to use a different means of payment and the Merchant agrees to this. By way of non-limiting example, the following methods of refund may be used: Repayment to your credit card or PayPal account, transfer to your current account, etc.

8.6 In case of withdrawal, you will only be required to bear the initial costs for shipping the order of the purchased products. All other expenses will be reimbursed by the Merchant, including the costs for the delivery of goods returned after exercising the right of withdrawal (with the exception of the additional costs arising from your choice of using a different and more expensive delivery method with respect to the standard delivery type offered by the Merchant).

8.7 Resnova also undertakes to bear the initial costs for shipping the Products exclusively in the event of damage to the Products due to transportation or erroneous shipment by the Merchant. Only in these cases, the Merchant will also refund the amount you paid as shipping costs. The Merchant will send an express courier to collect the product at the address indicated by you.

8.8 For the return you must use only the Courier indicated by the Merchant in the Online Return Form: in this manner you will avoid having to pay the expenses for returning the purchased products because this payment will be made directly by the Merchant on your behalf. Subsequently, the Merchant - except for the contents of paragraph 8.7 above and in the case of products returned due to defects - will retain from your refund a lump sum equal to the cost previously incurred for shipping and delivery of the purchased products to your home or the shipping costs normally incurred for the country of delivery. In addition, from the time of delivery of the purchased products to the freight forwarder indicated by the Merchant in the online return form, the Merchant shall relieve you from any liability in case of products lost or damaged during transportation.

8.9 In case the option of delivery of the products to one of the partner points of sales is made available at the time of filling out the online return form, you can return the Products directly to a Merchant's partner point of sale. Besides the price paid for the purchase, the shipping costs previously incurred by you for the delivery of the purchased Products will be refunded in this case. From the moment the products are returned to the point of sale, the Merchant shall relieve you from any liability in case of products lost or damaged during transportation.

8.10 Should you exercise of the right of withdrawal, the Merchant will refund the due amount within 30 days from the date of receipt of the returned Products by the Merchant according to the methods indicated above, by crediting the amount to be refunded using the same payment methods you choose at the time of placing the Order.

8.11 Should you exercise of the right of withdrawal in breach of the conditions outlined above (for example beyond the 14 days laid down by the law, or without having filled out the online return form etc), besides returning the purchased Products back to you, the Merchant will also charge you for the additional shipping costs.

8.12 The right of withdrawal cannot be applied in the case of products customised upon your explicit request at the time of entry of the Order

9. Warranty for non-compliant products

9.1 The Merchant shall be held liable for any defects in the products offered on the website, including the non-conformity of the items with the products ordered, pursuant to the provisions laid down by the Italian law.

9.2 If the customer has entered into the contract as a Consumer (this meaning any natural person who acts on the website for purposes unrelated to any entrepreneurial or professional business), this warranty is valid provided that both of the following conditions are met:

  • a) the defect is detected within 24 months of the date of delivery of the products;
  • b) the Customer files a formal complaint regarding defects within a maximum of 2 months of the date on which the defect was detected by the customer;
  • c) the Online return form is filled out correctly.

9.3 In particular, in the event of non-compliance, the Customer who entered into the contract as a Consumer shall be entitled to obtain the restoration of conformity of the products free of charge, by repair or replacement, or to obtain an appropriate discount or the termination of the contract regarding the goods subject of complaint and the ensuing refund.

9.4 All return costs for faulty products shall be borne by the Merchant.

 

10. Communications to the customer

The Customer acknowledges, accepts and grants consent to the fact that all communications, notifications, statements, information, reports and in any case any documentation on the operations carried out, relating to the purchase of the Products, will be sent to the email address indicated at the time of registration, with the possibility to download the information on long-term support using the methods and within the limits laid down on the Website.

11. Privacy

You can obtain information on how we process your personal data by accessing our Privacy Policy.

12. Applicable law, settlement of disputes and court of jurisdiction

 These General Sales Terms and Conditions are governed by the laws of Italy and will be interpreted according to the same, without prejudice to any other prevailing mandatory law of the country of habitual residence of the Customer. Therefore, the interpretation, application and termination of the General Sales Terms and Conditions are exclusively subject to Italian law and any disputes relating to and/or stemming from the aforementioned conditions shall exclusively brought before the courts of Italy. In particular, should the Customer be acting as Consumer, any disputes shall be brought before the court of the place of residence or address for service thereof according to the applicable law or, at the consumer's choice in the case of action taken by the consumer, before the Court of Brescia. Should the Customer instead be acting as entrepreneur, trader, artisan or professional, the parties agree to appoint Brescia as the exclusive court of jurisdiction.

13. Changes and updates

The Merchant may change or amend these General Sales Terms and Conditions at any time. Therefore, the Customer will be required to accept only the General Sales Terms and Conditions in force at the time of purchase. The new General Sales Terms and Conditions will be effective from the date of publication on the website www.piublue.it and in relation to purchase orders submitted subsequently to that date.

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